Many companies claim to be customer-centric without ever truly taking the time to determine what that really means or how to get there. At Othniel Consulting, we take change management consulting to a new level; helping organizations develop and implement the strategy that positions the customer at the centre of every key business decision.
We also manage the people elements of a new call centre, brand ambassadors working with you to design your operating model and manage the recruitment of all levels of your people, from senior managers and frontline leaders, to call handling personnel.
On her way she met a copy. The copy warned the Little Blind Text, that where it came from it would have been rewritten a thousand times and everything that was left from its origin would be the word.
CEM continuum assessment and mapping
Customer Service Strategy Development
Contact Centre Start-Ups
Call Centre Outsourcing
Home grown and global conference
Separated they live in. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country
Telemarketing (Inbound and Outbound services)